No Connection with WP Monitoring

This guide will cover what to do when you see "No Connection" on the WP Monitoring dashboard

Written by Mike van Wijnen

Updated 9 months ago

Prerequisites: You need a registered WP Monitoring account and access to the hosting environment which runs the WordPress site.

Estimated Time for Completion: Approximately 1 minute

Getting Started!

Throughout the day and especially at night WP Monitoring is doing calls to your WordPress website for various reasons including uptime, security and updating information. Some web hosting companies or security plugins block our calls from getting through. This guide will be kept up-to-date on how to unblock our IP addresses.

Write an email to the hosting company

If the issue has been narrowed down to being blocked by a hosting company, we have prepared a standard email you can send. In this email we mention the purpose and IP addresses of WP Monitoring for their reference.

Hello,

For managing our WordPress websites we use a plugin called WP Monitoring. The plugin uses an endpoint on our website (wp-admin/admin-ajax.php?action=wpmonitoring), and it seems that it's being blocked from functioning.

We're currently receiving 403 Forbidden errors. Could you please whitelist the following:

- IPv4 address: 195.201.58.156

Thank you,

[Your Name]

Did this answer your question?